Humanitarian Affairs ministry launches revised service charter, rewards outstanding staff

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The Ministry of Humanitarian Affairs, Disaster Management and Social Development, Thursday, launched revised service charter for the ministry’s officials and partners. 

Speaking at the event in Abuja, the Minister of Humanitarian Affairs, Disaster Management and Social Development, Hajiya Sadiya Umar Farouq, said the document is a compendium that gives an overview of the Ministry, the aims and objectives of the charter and the complaint/grievance redress mechanisms. 

She said the main purpose of having a charter is to define the service experience that the client will have with the organization and the responsibilities of both the Ministry and the client.

She said: “It is noteworthy that since the establishment of the Ministry on Wednesday August 21st, 2019 through an Executive pronouncement by the President Muhammadu Buhari, the

Ministry has been at the vanguard of driving the Federal Government’s humanitarian and social investment programmes through its vision, mission and core values to promote human dignity and integration of basic human benevolence and compassion in the treatment of all Nigerians. 

“It has become pertinent that the Ministry put in place a document that will guide its relationship with her clients, hence, the need for this service charter that we have come to launch today. The main purpose of having a charter is to define the service experience that the client will have with the organization and the responsibilities of both the ministry and the client. 

“To this end, the revised edition of the service charter has been put together in order to ensure that the Ministry is service compliant in the discharge of its duties and responsibilities to the general public.

“Let me state that this document is a compendium that gives an overview of the Ministry, the aims and objectives of the charter and the complaint/grievance redress mechanisms. It also highlights the activities of the Departments and Units including compassion in the treatment of all the Clusters of the National Social Investment Programme (NSIP) with their functions, obligations and stakeholders participation.”

She added: “As you may be aware, the Ministry have been rendering services to millions of its customers through its various programmes and activities. As such it has become very important for the Ministry to reward and recognize its staff who have been working tirelessly to ensure that the Ministry’s mandates are met.

“The award we will witness today is in consonance with pillar six (6) of the Federal Civil Service Strategy and Implementation Plan 2021 – 2025 (FCSSIP25) with emphasis on the need to reward and recognize outstanding staff in MDAs in order to encourage them to render efficacious service delivery to their target group. 

“To this end, may I assure everybody that we are all winners in this project that has been assigned to us as a Ministry, and I wish to thank everyone for their hardwork and dedication in these past 3 years.

“To all the awardees, the reward for good work they say is more work. I therefore urge you all to take this award as a clarion call to put in more effort in the discharge of your duties.”

Highlight of the event was the recognition of outstanding staff of the ministry, who were gifted TV sets in appreciation of their efforts in helping the ministry achieve its objectives.

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